IT Management

IT planning, strategy development and governance.

Creativity Inc is a dynamic and innovative not-for-profit organisation that provides respite, day programs and recreational services to people who have a disability living throughout Sydney’s Eastern Suburbs.

ALARA QLD Limited is a not for profit, community based organisation that provides a broad range of innovative and responsive services for people with a disability and their families.

An efficient, secure and functional IT environment is essential for organisations operating under the NDIS. Information and resources are available in this section of the website to help your organisation determine the most suitable infrastructure to meet your needs.

Having a plan to improve your organisations information technology (IT or sometimes ICT, for information and communication technology) can help you fix what’s broken, do a better job of helping clients, and give you a bit more certainty about where you’re headed in the future.

Quality, sustainable and reliable ICT support and advice is essential to ensure NFP organisations don’t waste money or the valuable time of staff and volunteers. If you are not satisfied with your ICT support and advice, this should be addressed before working out new ways in which you can use technology.

To maintain some continuity in ICT support, all organisations should have:

This step-by-step guide covers: how to start budgeting, what to do about hardware replacement and software upgrades, budgeting for services like the internet, reviewing leasing arrangements, getting help from your IT suppliers, working out what you might have missed and compiling your budget.

So, you're looking at investing in a new IT system? It could be your server, client management system or finance system. It's important that you take into consideration all the costs that may not be obvious at the start. To help you, we have a template you can use as a starting point for creating a budget.


PCs, infrastructure, servers, hardware, software and email.

Email newsletters are a cheap and efficient way to get your organisation’s message out to people who actually want to hear it. This article outlines why you should use email newsletters, choosing a system and evaluating the results.

As the labour market shifts and technology advances, the nature of ‘work’ is changing. Flexible work arrangements are the way of the future, providing benefits for organisations, employees, the environment and the economy. More and more workplaces in the public and private sectors are adopting the practice as a way to lower costs and improve employee satisfaction and productivity.

If, after assessment of your workforce, tasks and organisational mission, you decide that teleworking could work for your organisation, to implement telework successfully and sustainably you will need to get an idea of what kind of telework arrangement will work best for your organisation. 

Maintenance is an ongoing task and is important to the daily operation of your IT environment. Although each and every environment is different, a sound server maintenance plan might include these simple steps.

Information Systems

Client information, service delivery, donors and members.

This guide lists questions you could ask when checking references for a system and/or vendor you are considering working with. These questions are geared towards reference checking for client/case management systems, but could also be useful in other situations.

Italics indicate an explanation of why a particular question is being asked.

This checklist is designed to help you think through the major elements of the budget in case management system projects but could also be useful in other situations. Note that the list is not exhaustive, but is a checklist of items that are sometimes overlooked. It’s grouped by project stage, but many organisations will have costs in the first four areas that occur across many (or all) of the stages listed further down.

This is a guide to questions you can ask stakeholders within an organisation when gathering requirements. Use it to interview individuals or when facilitating a workshop to discuss and gather requirements.You don’t need to ask to all questions of everyone but keep a record of who was asked what.

If your organisation occasionally or frequently runs conferences, seminars, webinars, educational talks or any kind of event – online or off – you could be simplifying your life with an online event booking system.

Investing some money and effort into a good client/case management system can bring huge rewards. Having all the information about a client available in one place, accessible by every service provider who needs it, makes it easier for your staff to do their job and significantly improves the experience of the client.

Infoxchange New Zealand has been working on a project to help small-to-medium not-profit social service providers choose a case management system. When we refer to ‘case management system’ we mean a system that is used by social service providers to deliver services to clients such as intake, case management, counselling, respite, workload management and outcomes measurement.

Referring clients to another service provider can be a time-consuming business. Protecting confidential information means client details and case history can’t be sent using standard email. Posting or faxing a referral isn’t efficient as information must be retyped; there can be delays and you can’t be sure if it’s been received and acted upon.

Online Presence

Websites, social media, search engines, online communications.

Your organisation may already exist on online directories and people may already be talking about you too. Doing a search online will help you find these listings and claim them so you can track what’s happening on them, respond to customer queries and make any necessary updates. This also applies to some social networks such as Facebook, Yelp and Foursquare that allow users to create business listings.

When it comes to your organisations online presence, your website should be your foundation. Websites are one of the main ways that you can maintain your online presence and how people will discover you online. It’s the place online where you can control what is published, how it looks and what features it has.

Using a website, you will be able to provide better communications with your clients, promote your services in your local area and even provide new services online.

The internet is quickly replacing the traditional directory book (e.g. Yellow Pages) for many people. When they’re looking for a specific service, people may use the internet in different ways to find the information they need. There are search engines such as Google and Bing, social networks such as Facebook and online directories such as Yelp and TrueLocal.

When taking your organisation online, it’s important that you have a plan. Taking some time at the start to map out your efforts will help you know what you’re trying to achieve, provide enough to maintain your presence and measure its effectiveness.

How do you know if the time you’re spending on your online presence is worth it? Thankfully, there are ways to track and measure the value of your online presence. Most major social networks provide analytics and statistics for businesses. For your website, Google Analytics is a free and powerful tool for measuring the performance of your website.

Want to get noticed online? Paying for online advertising can help you cut through all the information on the internet. The great thing about online advertising is that it can be a lot more targeted and specific, meaning you’ll be better reach the people you want. It could be a useful addition to any communication campaign that’s part of your communications plan.

Staff Skills

Digital literacy, productivity tools, professional development.

Security & Risk Management

Securing your information and disaster recovery.

Privacy relates to the management and protection of an individual’s personal information. The Privacy Act is the existing Commonwealth legislation which includes Australian Privacy Principles that regulate the standards, rights and obligations for the handling, holding, accessing and correction of personal information.

This guide will help you have an informed discussion with your information and communication technology (ICT) support organisation or IT expert about backing up your organisations important data. It will help to give you the information and concepts to work with them to ensure that you have an adequate backup regime and won’t lose the information you need to keep your organisation running.