IT planning, strategy development and governance.
Need IT help? Find out how you can recruit the support of an external IT company and what steps you should take to make sure you get the right level of support you need.
ICT planning requires the establishment of appropriate governance arrangements to ensure the application, management and review of the organisations ICT Plan are consistent with the goals and objectives of the organisation.
The creation of an ICT Steering Committee or similar governance mechanism can assist organisations to comply with this principle. The governance mechanism should consider the following.
So you've decided to work with a third party IT support provider? Before signing with them, there are some key things you should look for in the contract. These will help to make sure you are confident with the level of support your organisation will receive.
PCs, infrastructure, servers, hardware, software and email.
Mobile technologies are changing the way people do things at an every-day level. Working with clients and with staff, innovative organisations can benefit from embracing mobile technology.
Email newsletters are a cheap and efficient way to get your organisation’s message out to people who actually want to hear it. This article outlines why you should use email newsletters, choosing a system and evaluating the results.
As the labour market shifts and technology advances, the nature of ‘work’ is changing. Flexible work arrangements are the way of the future, providing benefits for organisations, employees, the environment and the economy. More and more workplaces in the public and private sectors are adopting the practice as a way to lower costs and improve employee satisfaction and productivity.
Internet access is essential for modern practices. Find out what you should look for in an internet plan and how to make the right decision for your practice.
What do you do when it's time to dispose of your tech products? It's important to understand how you should remove it responsibly.
If, after assessment of your workforce, tasks and organisational mission, you decide that teleworking could work for your organisation, to implement telework successfully and sustainably you will need to get an idea of what kind of telework arrangement will work best for your organisation.
Whether you’re replacing one computer or a whole office-full, it’s important to match the new device to your staff and operational needs. This guide looks at how to choose the right PC, and focuses on machines which run Windows. It does not cover Macs or other operating systems.
If you're looking for a mobile device that can help you serve your clients better, a tablet computer could be a great option. Find out what types of tablets are available and the benefits that each of them offer.
Client information, service delivery, donors and members.
While providers understandably want the new system up and running ASAP, rushing the selection and implementation of software is a recipe for disaster
This guide lists questions you could ask when checking references for a system and/or vendor you are considering working with. These questions are geared towards reference checking for client/case management systems, but could also be useful in other situations.
Italics indicate an explanation of why a particular question is being asked.
This checklist is designed to help you think through the major elements of the budget in case management system projects but could also be useful in other situations. Note that the list is not exhaustive, but is a checklist of items that are sometimes overlooked. It’s grouped by project stage, but many organisations will have costs in the first four areas that occur across many (or all) of the stages listed further down.
This is a guide to questions you can ask stakeholders within an organisation when gathering requirements. Use it to interview individuals or when facilitating a workshop to discuss and gather requirements.You don’t need to ask to all questions of everyone but keep a record of who was asked what.
Key questions that will help you identify your non-functional system requirements and also reveal other things you should consider while implementing your new system.
The process for choosing and implementing an online fundraising system is much the same as it would be for any new software.
If your organisation occasionally or frequently runs conferences, seminars, webinars, educational talks or any kind of event – online or off – you could be simplifying your life with an online event booking system.
Investing some money and effort into a good client/case management system can bring huge rewards. Having all the information about a client available in one place, accessible by every service provider who needs it, makes it easier for your staff to do their job and significantly improves the experience of the client.
Infoxchange New Zealand has been working on a project to help small-to-medium not-profit social service providers choose a case management system. When we refer to ‘case management system’ we mean a system that is used by social service providers to deliver services to clients such as intake, case management, counselling, respite, workload management and outcomes measurement.
Websites, social media, search engines, online communications.
Thinking about using social media for your organisation? Take some time to plan before jumping in to make sure you get the most out of it.
Your organisation may already exist on online directories and people may already be talking about you too. Doing a search online will help you find these listings and claim them so you can track what’s happening on them, respond to customer queries and make any necessary updates. This also applies to some social networks such as Facebook, Yelp and Foursquare that allow users to create business listings.
When it comes to your organisations online presence, your website should be your foundation. Websites are one of the main ways that you can maintain your online presence and how people will discover you online. It’s the place online where you can control what is published, how it looks and what features it has.
Using a website, you will be able to provide better communications with your clients, promote your services in your local area and even provide new services online.
The internet is quickly replacing the traditional directory book (e.g. Yellow Pages) for many people. When they’re looking for a specific service, people may use the internet in different ways to find the information they need. There are search engines such as Google and Bing, social networks such as Facebook and online directories such as Yelp and TrueLocal.
There are a range of online fundraising systems available, and before choosing a system there are many different aspects to consider.
If you’re creating articles or blog posts on your organisations website, it’s important to make sure that your content is correct, accurate and engaging. Using different type of media (video, audio, images, photos etc) can be a great way to add extra to your online content.
When taking your organisation online, it’s important that you have a plan. Taking some time at the start to map out your efforts will help you know what you’re trying to achieve, provide enough to maintain your presence and measure its effectiveness.
How do you know if the time you’re spending on your online presence is worth it? Thankfully, there are ways to track and measure the value of your online presence. Most major social networks provide analytics and statistics for businesses. For your website, Google Analytics is a free and powerful tool for measuring the performance of your website.
Want to get noticed online? Paying for online advertising can help you cut through all the information on the internet. The great thing about online advertising is that it can be a lot more targeted and specific, meaning you’ll be better reach the people you want. It could be a useful addition to any communication campaign that’s part of your communications plan.
Digital literacy, productivity tools, professional development.
There’s no point investing lots of money in new technology if your staff don’t have the training to get the full value from it. Here are some low-cost options to provide skills to your staff.
Security & Risk Management
Securing your information and disaster recovery.
Privacy relates to the management and protection of an individual’s personal information. The Privacy Act is the existing Commonwealth legislation which includes Australian Privacy Principles that regulate the standards, rights and obligations for the handling, holding, accessing and correction of personal information.
Keeping your information safe from online threats can be complex, with new threats and new solutions emerging all the time. For many organisations, working with a good IT support provider is one of the best ways to make sure your computers and website are safe.
This guide will help you have an informed discussion with your information and communication technology (ICT) support organisation or IT expert about backing up your organisations important data. It will help to give you the information and concepts to work with them to ensure that you have an adequate backup regime and won’t lose the information you need to keep your organisation running.